Returns

RETURNS & REFUNDS POLICY

At 08SEQUOIA, we are happy to accept returns in accordance with the terms set out below.

RETURNS

We accept returns within 14 days of receipt of your order.

To be eligible for a return, your item must be unworn, with the original tags attached and in its original condition.

If the returned item does not meet these requirements, we reserve the right to refuse the return where permitted by applicable law.

To request a return, please contact our customer support team at support@08sequoia.com. Our customer support team will provide you with the applicable return instructions and return address.

Please note that the cost of returning an item is the customer's responsibility, unless otherwise required by applicable law.

RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union and your purchase is subject to the EU consumer protection rules, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

To exercise your right of withdrawal, please contact us at support@08sequoia.com within the applicable withdrawal period. The returned products must be sent back in accordance with the return instructions provided by our customer support team.

Nothing in this Returns & Refunds Policy affects any mandatory statutory rights you may have under the laws applicable to your purchase.

EXCHANGES

We offer exchanges subject to product availability. If you wish to exchange an item, please contact support@08sequoia.com before sending the item back. The original item must be returned in accordance with our return requirements. The customer is responsible for the delivery costs associated with an exchange, unless otherwise required by applicable law.

FAULTY ITEMS

We strive to provide high-quality products, but if you believe that your item is faulty or defective, please contact our customer support team directly at support@08sequoia.com. Please provide details of the issue and, where appropriate, photographs of the item. The item may need to be returned to us for inspection.

Depending on the circumstances and applicable law, we may offer a replacement, exchange or refund. Nothing in this policy limits or excludes your mandatory statutory rights relating to faulty or defective goods.

RECEIVED THE WRONG ITEM?

If you have received an incorrect item in your order, please contact our customer support team at support@08sequoia.com. The incorrect item may need to be returned to us. Depending on the circumstances and applicable law, we will offer an exchange or refund.

REFUNDS

Once we receive and inspect your returned item, we will process an eligible refund within 10 days. The refund will be made using the same payment method used for the original purchase, unless otherwise agreed or required by applicable law.

Where a customer exercises a statutory right of withdrawal, any refund of the original standard delivery charge will be handled in accordance with applicable law. Please note that the time required for the refunded funds to appear in your account may depend on your bank or payment provider.

LATE OR MISSING REFUNDS

If you have not received your refund after we have confirmed that it has been processed, please first check your bank account and contact your card issuer or payment provider, as there may be additional processing time. If you have completed these checks and still have not received your refund, please contact us at support@08sequoia.com.

SENDING YOUR RETURN

To arrange a return, please contact support@08sequoia.com. Our customer support team will provide you with the return address and instructions applicable to your order.

Please ensure that your return is securely packaged. We recommend using a tracked delivery service and retaining your proof of postage until your return has been received and processed. The customer is responsible for the cost and risk of returning the item, except where otherwise required by applicable law.

INTERNATIONAL RETURNS

For international returns, customers are responsible for complying with applicable customs and postal requirements. When completing customs documentation for a return, please provide accurate information and follow the instructions provided by the carrier and our customer support team.

Any customs duties, taxes or other charges that may arise as a result of an incorrectly completed return declaration may be the customer's responsibility, where permitted by applicable law.